Terms of Service
Please read these terms carefully before using our platform. By using EduConnect, you agree to these terms.
By accessing and using EduConnect ("the Platform"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Important Notice:
These terms constitute a legally binding agreement between you and EduConnect. Continued use of the platform indicates your acceptance of any modifications to these terms.
What We Provide
- • Online mentorship platform connecting students with expert mentors
- • Video consultation services for educational support
- • Appointment scheduling and management system
- • Payment processing and credit management
- • Educational resources and learning materials
Service Limitations
- • Platform availability may vary based on maintenance schedules
- • Video quality depends on user's internet connection
- • Mentor availability is subject to their individual schedules
- • Services are provided "as is" without warranties
General Users
- • Provide accurate and truthful information
- • Maintain the security of your account
- • Respect mentor time and expertise
- • Follow platform guidelines and policies
- • Report inappropriate behavior or content
Mentors
- • Maintain professional standards and conduct
- • Provide accurate credentials and experience
- • Honor scheduled appointments and commitments
- • Maintain confidentiality of student information
- • Provide quality educational guidance
Prohibited Activities
- • Sharing inappropriate or harmful content
- • Harassment, discrimination, or abusive behavior
- • Attempting to circumvent payment systems
- • Impersonating others or providing false information
- • Using the platform for non-educational purposes
Credit System
- • Credits are purchased in advance
- • Each appointment costs 2 credits
- • Credits are non-refundable after use
- • Unused credits expire after 12 months
Payment Terms
- • All payments are processed securely
- • Prices are subject to change with notice
- • Refunds are handled case-by-case
- • Taxes may apply based on location
Cancellation Policy
Appointments can be cancelled up to 24 hours before the scheduled time for a full credit refund. Late cancellations or no-shows will result in credit forfeiture.
Platform Content
All content on the EduConnect platform, including but not limited to text, graphics, logos, and software, is the property of EduConnect and is protected by copyright laws.
User Content
Users retain ownership of content they create, but grant EduConnect a license to use, display, and distribute such content for platform operation and improvement.
Prohibited Use
- • Copying or reproducing platform content without permission
- • Reverse engineering or attempting to access source code
- • Using platform content for commercial purposes
- • Removing or altering copyright notices
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.
Data Protection Commitment
- • We implement appropriate security measures to protect your data
- • We do not sell your personal information to third parties
- • We comply with applicable data protection laws
- • You have rights regarding your personal data
Service Disclaimer
EduConnect provides educational services but does not guarantee specific learning outcomes. The quality of mentorship depends on individual mentors and student engagement.
Liability Limits
- • EduConnect is not liable for indirect, incidental, or consequential damages
- • Our total liability is limited to the amount paid for services
- • We are not responsible for mentor-student disputes
- • Platform downtime or technical issues are not grounds for refunds
Important: These limitations do not apply to damages caused by our gross negligence or willful misconduct, or where prohibited by law.
User Termination
- • You may terminate your account at any time
- • Unused credits may be refunded upon request
- • Account data will be deleted within 30 days
- • Some data may be retained for legal compliance
Platform Termination
- • We may terminate accounts for policy violations
- • Immediate termination for serious violations
- • Notice provided for non-serious violations
- • Right to appeal termination decisions
Legal Inquiries
Email: legal@educonnect.com
Phone: +1 (555) 123-4567
Address: 123 Education St, Learning City, LC 12345
General Support
Email: support@educonnect.com
Response time: Within 24 hours
Business hours: Mon-Fri 9AM-6PM EST