Privacy & Security
Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last Updated: 9/1/2025Version 1.0
Information We Collect
Personal Information
- • Name and contact information
- • Email address and phone number
- • Profile information and preferences
- • Payment and billing information
Professional Information
- • Educational credentials and certifications
- • Professional experience and specialties
- • Service descriptions and availability
- • Credential verification documents
Usage Information
- • Appointment booking and scheduling data
- • Video call session recordings (with consent)
- • Communication logs and support tickets
- • Platform usage analytics and preferences
How We Use Your Information
Service Provision
- • Facilitate mentor-student connections
- • Process appointments and payments
- • Provide video consultation services
- • Manage user accounts and preferences
Platform Improvement
- • Analyze usage patterns and trends
- • Improve service quality and features
- • Develop new educational tools
- • Enhance user experience
Communication
- • Send appointment reminders and updates
- • Provide customer support and assistance
- • Share important platform announcements
- • Send educational content and resources
Information Sharing and Disclosure
We Do Not Sell Your Data
EduConnect does not sell, trade, or rent your personal information to third parties for marketing purposes.
Limited Sharing
- • Service Providers: Trusted partners who help us operate our platform
- • Legal Requirements: When required by law or to protect rights
- • Safety: To prevent fraud, abuse, or security threats
- • Consent: With your explicit permission for specific purposes
Data Security and Protection
Security Measures
- • End-to-end encryption for communications
- • Secure data centers and infrastructure
- • Regular security audits and updates
- • Access controls and authentication
Data Retention
- • Account data: Until account deletion
- • Appointment records: 7 years for legal compliance
- • Communication logs: 2 years
- • Analytics data: 3 years (anonymized)
Your Privacy Rights
Access and Control
- • View and update your personal information
- • Download your data in portable format
- • Delete your account and associated data
- • Opt-out of marketing communications
Additional Rights
- • Request data correction or updates
- • Restrict processing of your data
- • Object to certain data processing
- • Lodge complaints with authorities
Contact Us: To exercise your privacy rights, contact us at privacy@educonnect.com
Contact Information
Privacy Officer
Email: privacy@educonnect.com
Phone: +1 (555) 123-4567
Address: 123 Education St, Learning City, LC 12345
Data Protection
For data protection inquiries:
Email: dataprotection@educonnect.com
Response time: Within 30 days